Effective Communication Skills
- Branding Your Communication Style for Success
Communicating effectively and having good interpersonal relationship are prerequisites for achieving success in modern business world because as the environment becomes more competitive, it is vital to enhance our virtues without exaggerations. We need to maintain our principles and brand values while having the smoothness and flexibility in managing human relationships.
Objectives of Effective Communication Skills:
Understand contemporary concepts and principles in effective communication
Appreciate the importance of win-win communication in business
Enhance their abilities to communicate effectively
Achieve success through improved human relationship
Apply effective communication skills with colleagues from different departments
Sample Outline of Effective Communication Skills:
Understanding the Communication Process
The Communication Process
Principles of effective communication
Communicating with different stakeholders
How social styles affect communication
Verbal vs. Non-Verbal Communication
Verbal vs. Non-verbal languages
Reading the minds of people through body languages
Express your ideas with a clear structure in communication
Prepare before communicating
Questioning technique to learn more about others
Cross Cultural and Cross Generation Communication
What is cross-cultural communication
Communicating in a globalized community
The importance of cross generation engagement
Gain synergy and enhance productivity through effective communication
Win-win Communication to Managing Conflicts
What is the nature of conflict
Is conflict a good or bad thing?
How to communicate effectively during conflict
The art of listening
Remarks: Program objectives and outlines are for reference only; programs would be tailor-made with clients' specific requirements.